Last Updated: November 2025
Feel30 Notice of Privacy Practices
Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Joint Notice of Privacy Practices
This notice describes the privacy practices of the entities participating in the OpenLoop Affiliated Covered Entity, including OpenLoop Healthcare Partners PC, Rezilient OLH, PA, and OpenLoop Healthcare Partners California, PC. For purposes of complying with HIPAA, the above-designated entities, which are under common ownership and control, have designated themselves an affiliated covered entity.
This Privacy Policy also describes how F3 Health, Inc. d/b/a Feel30 ("Feel30," "we," "us," "our") collects, uses, shares, and protects information when you use our website, mobile applications, and services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.
Your Rights
You have the right to:
- Get a copy of your paper or electronic medical record
- Correct your paper or electronic medical record
- Request confidential communication
- Ask us to limit the information we share
- Get a list of those with whom we've shared your information
- Get a copy of this privacy notice
- Choose someone to act for you
- File a complaint if you believe your privacy rights have been violated
Your Choices
You have some choices in the way that we use and share information as we:
- Tell family and friends about your condition
- Provide disaster relief
- Include you in a hospital directory
- Provide mental health care
- Market our services and sell your information
- Raise funds
Information We Collect
Information You Provide to Us:
- Account Information: Name, date of birth, email address, phone number, shipping address, state of residence
- Health Information: Medical history, symptoms, medications, conditions, weight, BMI, lab results, treatment records
- Payment Information: Credit card number, billing address, payment history
- Identity Verification: Driver's license, government-issued ID
- Communications: Messages to support, survey responses, feedback
- User Generated Content: Reviews, testimonials, forum posts
Information Collected Automatically:
- Device Information: IP address, device type, browser type, operating system, device identifiers
- Usage Data: Pages viewed, features used, click data, timestamps, referring URLs
- Location Data: General location based on IP address, timezone
- Cookies and Tracking Technologies: See Cookie Policy section below
Information from Third Parties:
- Laboratory test results
- Pharmacy fulfillment confirmations
- Provider consultation notes
- Payment processor confirmations
- Third-party authentication services
Our Uses and Disclosures
We may use and share your information as we:
- Treat you
- Run our organization
- Bill for your services
- Help with public health and safety issues
- Do research
- Comply with the law
- Respond to organ and tissue donation requests
- Work with a medical examiner or funeral director
- Address workers' compensation, law enforcement, and other government requests
- Respond to lawsuits and legal actions
Additional Uses:
- Service Improvement: Analyze usage patterns, improve functionality, develop new features
- Analytics and Research: Conduct research, create aggregated statistics, perform analytics
- Marketing: With your consent or as permitted by law, send promotional communications
- Legal Compliance: Comply with legal obligations, enforce our Terms, protect rights and safety
Your Rights (Detailed)
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
- You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
- We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
- You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
- We may say "no" to your request, but we'll tell you why in writing within 60 days.
Request confidential communications
- You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
- We will say "yes" to all reasonable requests.
Ask us to limit what we use or share
- You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say "no" if it would affect your care.
- If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say "yes" unless a law requires us to share that information.
Get a list of those with whom we've shared information
- You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why.
- We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
- You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
- If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
- We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
- You can complain if you feel we have violated your rights by contacting us using the information below.
- You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
- We will not retaliate against you for filing a complaint.
How We Share Your Information
With Your Consent
We share your information when you give us explicit permission, including:
- Medical providers for treatment purposes
- Pharmacies for prescription fulfillment
- Laboratories for diagnostic testing
- Family members or others you designate
- Other healthcare providers you request
Service Providers
We share information with vendors who help us operate our business:
- Cloud hosting and data storage providers
- Payment processors and financial institutions
- Customer support and communication tools
- Analytics and performance monitoring services
- Marketing and advertising partners
- IT security and fraud prevention services
These service providers are contractually required to protect your information and may only use it for specified purposes.
Legal Requirements
We may disclose information when required by law:
- Court orders, subpoenas, or legal process
- Government or regulatory requests
- Law enforcement investigations
- To prevent harm or illegal activity
- To protect our rights or property
- In connection with litigation
Business Transfers
If Feel30 is involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization, your information may be transferred as part of that transaction.
De-identified and Aggregated Data
We may create de-identified or aggregated data that cannot identify you and use or share it for any purpose, including research, analytics, and marketing.
Data Security
We implement administrative, technical, and physical safeguards designed to protect your information, including:
- Encryption of data in transit and at rest
- Access controls and authentication requirements
- Regular security assessments and audits
- Employee training on privacy and security
- Business associate agreements with vendors
- Incident response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our Services at your own risk.
Data Retention
We retain your information for as long as necessary to:
- Provide you with Services
- Comply with legal obligations (medical records typically 7 years)
- Resolve disputes and enforce agreements
- Maintain business records
De-identified data may be retained indefinitely for research and analytics purposes.
Cookies and Tracking Technologies
Types of Technologies We Use:
- Essential Cookies: Required for Site functionality
- Analytics Cookies: Help us understand Site usage
- Marketing Cookies: Used for advertising purposes
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain until deleted or expired
Your Cookie Choices:
- Browser settings to block or delete cookies
- Opt-out of targeted advertising at NAI and DAA
- Email preferences for marketing communications
Note: Blocking cookies may impact Site functionality
Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly. If you believe we have information from a child, please contact us immediately.
State-Specific Privacy Rights
California Residents (CCPA/CPRA)
California residents have additional rights:
- Right to know what personal information is collected
- Right to know if information is sold or disclosed and to whom
- Right to say no to the sale of personal information (we do not sell personal information)
- Right to delete personal information (subject to exceptions)
- Right to non-discrimination for exercising privacy rights
To exercise these rights, contact: privacy@feel30.com
Nevada Residents
Nevada residents may opt out of the sale of personal information. We do not sell personal information, but to exercise this right, email: privacy@feel30.com
Other States
Residents of Virginia, Colorado, Connecticut, and other states with privacy laws may have additional rights. Contact us for more information.
International Users
Our Services are operated in the United States. If you access our Services from outside the U.S., your information will be transferred to, stored, and processed in the U.S. where privacy laws may differ from your jurisdiction. By using our Services, you consent to this transfer.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation
- Include your information in a hospital directory
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes
In the case of fundraising:
- We may contact you for fundraising efforts, but you can tell us not to contact you again.
Our Uses and Disclosures (Detailed)
We may use and share your information as we:
- Treat you
- Run our organization
- Bill for your services
- Help with public health and safety issues
- Do research
- Comply with the law
- Respond to organ and tissue donation requests
- Work with a medical examiner or funeral director
- Address workers’ compensation, law enforcement, and other government requests
- Respond to lawsuits and legal actions
Our Responsibilities
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Third-Party Services and Links
Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Marketing and Communications
Marketing Communications
With your consent, we may send you promotional emails, texts, or calls about our Services. You can opt-out at any time by:
- Clicking "unsubscribe" in emails
- Texting STOP to opt-out of texts
- Contacting support@feel30.com
Operational Communications
We may send you non-promotional communications about your account, appointments, or Services. These are necessary for Service delivery and cannot be opted out of while using our Services.
Your Responsibilities
To help protect your privacy:
- Keep your account credentials secure
- Log out when using shared devices
- Update your information promptly
- Review privacy settings regularly
- Report any unauthorized access immediately
Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.
We will notify you of material changes via email or prominent notice on our Services. Your continued use after changes constitutes acceptance of the updated Privacy Policy.
